All orders are shipped from Karachi, Pakistan.

• Orders are processed within 1–3 business days after order confirmation.

• Delivery time may vary depending on location and courier service.

• Enshee is not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.

🔄 Return & Exchange Policy

• We offer a 7-day return or exchange policy starting from the date of delivery.

• To be eligible for a return or exchange:

  • The handbag must be unused, unworn, and in original condition.

  • The product must be returned with original packaging, dust bag, and tags (if applicable).

• Returns or exchanges will not be accepted if:

  • The item has been used or damaged after delivery

  • Damage is caused by improper handling or wear

  • The item was purchased on sale or discount (unless defective)

• Customers are responsible for return shipping charges, unless the return is due to a mistake from our side.

❌ Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

• Kindly share clear photos or videos of the issue for verification.

• After confirmation, we will arrange a replacement or refund as applicable.

💳 Refund Policy

• Once the returned item is received and inspected, refunds (if approved) will be processed accordingly.

• Refunds will be issued through the original payment method or as store credit.

• Shipping charges are non-refundable, unless the issue occurred due to our error.

📩 Contact Information

For any questions, concerns, or support, please contact us:

📞 Phone / WhatsApp: 0325-3650497
📧 Email: Ensheecustomerservice@gmail.com

Our customer support team is happy to assist you 💛